Job Description
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Title
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Senior Applications Support Engineer
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This is the short description for the job opening. |
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Location
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Sydney CBD
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This is where the job is located |
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Job Description
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- $80K -$100K base plus Super plus Bonus
- Ground breaking growth and success
- Supportive and enjoyable working environment & culture
Essential skills:
Java/J2EE Programming experience
Software Applications Support experience
Our client is a Global Software Development Vendor that provides cutting edge enterprise software solutions to the world’s key organizations. Founded over five years ago, their unique formula to customer service has won them a fantastic reputation in the market place. They have accredited their unrivalled success to their people. This company employs the crème-de-la-crème of the industry and invests in them significantly. This has insured their minimal staff turnover over the years.
Lifestyle
The company holds numerous social events for their staff; provide free beverages, fruit, chocolate and more, to be consumed at your desk or on comfy couches. 8 hour work days, flexi-time available. Exciting Bonus scheme paid annually based on performance. Annual pay reviews.
They have a flat company structure with an open plan casual environment that allows for the free flow of ideas. A collaborative team culture, non-corporate (casual attire); all staff are all highly passionate about what they do.
The Role
Due to their unprecedented growth they have a current need for Senior Support Engineers to focus 60% of time on customer issues; 40% on mentoring team.
You will be providing exceptional technical support to customers via email, live chat and phone. This role requires the ability to identify root cause for reported customer issues with the company products, and provide appropriate solutions to minimize customer down time and customer business impact. This role is a key support service delivery point and technical lead for implementation and ongoing successful deployment of company products.
The Person
You are degree qualified: (Computer Science Degree or Business IT Degree). You are a self-starter with great communication skills and experience in supporting software applications with three or more years experience in a Java programming role.
Key Skills
In-depth Operating Systems knowledge
Java/J2EE Programming experience
Java Web Application Server knowledge (Tomcat, Resin, JBoss, Websphere)
Experience with one or more Application Servers
XML API knowledge
Database and SQL experience
Excellent written and verbal communication skills
• Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently
Proven ability to solve problems and learn new technologies
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Please describe the job you are offering. Do not include your company name or contact information here. Applicants respond by submitting their resumes. |
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Salary Range
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$80K-$100K base plus super
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What salary range were you considering for this position? |
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First Question
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Do you have any experience configuring and deploying web applications on app servers like Tomcat?
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This is used to prioritize the candidates. You might ask years of experience with your technology. |
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Second Question
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Do you have any experience supporting software that is built in Java?
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This is used to prioritize the candidates. You might ask years of experience in your industry. |
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Market Place
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Australia/New Zealand
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The marketplace defines the visa requirements. Please let us know which market this job is in. |
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Employee Or Consultant
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Employee
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Are you looking for an employee or a consultant? |